'常问问题'

Business Partnership

LOUDVTG partners with DHL for shipping due to their exceptional service and reliability. DHL’s fast and efficient international shipping aligns with LOUDVTG's commitment to a seamless shopping experience. Their extensive global network allows us to reach customers worldwide, while quality tracking provides real-time shipment visibility, fostering trust and transparency. DHL’s expertise in customs clearance ensures swift international shipping without delays, and their dedicated customer support promptly resolves any inquiries. By choosing DHL, LOUDVTG ensures reliable and hassle-free shipping, enhancing customer satisfaction and building lasting relationships.

LOUDVTG ships exclusively with DHL Express. Customers will receive a DHL tracking number the day after payment confirmation. Track your order at www.dhl.com/home/tracking. Delivery typically takes 5-7 business days.

WHICH PAYMENT METHODS DO WE ACCEPT?

LOUDVTG accepts debit cards, credit cards, and bank transfers, depending on your country. For bank transfers, please contact Client Services. Accepted cards include Visa, Mastercard, and American Express, with your bank authorizing the payment. For more information or assistance, contact Client Services.

SIZING GUIDE

Garment Care Instructions

For Wearing

For Collecting

Cleaning Required: Before wearing your purchase, please clean the garment. We recommend a gentle wash with mild detergent, followed by air-drying in an open space. This ensures that any residual chemicals or odors from storage are removed, making the garment safe and fresh for wear.

Do Not Clean: If you are purchasing garments for collection purposes, please do not wash them. Our garments have been treated with insect repellent to preserve their condition and protect against pests. Cleaning these garments may remove protective treatments and alter their original state.

*Storage: Store your garments in a cool, dry place away from direct sunlight and moisture to prevent damage.*

SHIPPING FEE

When shipping with DHL Express from Thailand, LOUDVTG determines the shipping fee on the destination country's zone classification, package weight, and dimensions. DHL categorizes countries into different zones, affecting the cost.

To ensure safety and timely arrival, LOUDVTG prepares the necessary customs documentation and complies with import regulations.

The LOUDVTG website provides a shipping calculator for cost estimation and provides options for tracking and insurance. For a seamless shipping experience and detailed cost breakdown, please contact LOUDVTG Client Service or use the shipping calculator on our website.

TAXES AND DUTIES

The quoted price includes VAT but doesn't cover any import taxes that might apply when your goods arrive in the destination country. Please check with your local customs for any additional duties or taxes. If you require more information, please contact your local customs office or seek professional advice.

NO RETURN POLICY

Returns or cancellations are not accepted. Please ensure you thoroughly inspect the product details and your order before making a purchase.

Refunds are provided only if the DHL tracking system confirms non-delivery of the product. In such cases, a full refund will be issued. Thank you for your understanding.

WEB SECURITY

Visitors can browse loudvtg.com without registering personal information.

Creating an account allows LOUDVTG to send invitations to events, brand updates, and customer satisfaction surveys.

When placing an order, LOUDVTG collects only necessary shipping and billing information, including name, addresses, and email. This information is shared only with trusted third-party partners, such as banks and DHL, to complete the order process.

LOUDVTG does not store any credit card information.

PRODUCT QUALITY

Shopping for vintage items online requires trust. LOUDVTG is committed to providing accurate and detailed information about the condition and quality of each piece. Our grading system helps you understand the condition of each item:

Mint (M): Appears new with no signs of wear, often with original tags.
Excellent (E): Minimal signs of wear; great condition with noted imperfections in the description.
Good (G): Some signs of wear, good overall condition and fully functional.
Fair (F): Noticeable signs of wear and imperfections, still wearable and functional with all conditions described.

Vintage items have their own history, which includes some wear and imperfections. These details add to their unique charm.

Detailed Descriptions and Images

LOUDVTG provides detailed descriptions and high-quality images for each item, including specifics about any wear, repairs, or unique characteristics. This transparency ensures you know exactly what to expect.

Customer Inquiries

For any questions about an item's condition, size, or history, please contact us via [live Chat]. We are happy to provide additional details or photos upon request.

Customer Reviews and Feedback

We appreciate customers leaving reviews and sharing their experiences. Your feedback helps us improve our service.

LOUDVTG is passionate about vintage fashion and sustainability. By providing clear, detailed information about our items, we aim to make your shopping experience enjoyable and fulfilling. Thank you for choosing LOUDVTG for your vintage fashion needs!